PRIVACY AND PERSONAL DATA PROTECTION POLICY (GDPR)

1. Introduction

This Privacy Policy describes how KOMBA ZEN FOREST collects, uses, protects and retains the personal data of users of its website www.kombazenforest.com.

We place great importance on the protection of your personal data and are committed to respecting the applicable privacy and security principles.

By using our website or services, you agree to the practices described in this policy.

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2. Responsible for data processing

The data controller is:

Company: KZF SARLU
KOMBA ZEN FOREST

CORPORATE HEADQUARTERS: Property known as Juliet N-2911-BO ANTANCOLMAR

ADDRESS OF THE VILLA: Nosy Komba, Komba zen forest Lodge, 207, Nosy Be
Email: contact@lemurian-lodge.com / contact@kombazenforest.com
Telephone: +261 32 24 679 38

Data Protection Officer:
Dangreaux Allan

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3. Personal data collected

As part of our tourist activities, we may collect the following information:

Identification data:

• Last name and first name;
• Email address;
• Phone number;
• Postal address if necessary.

Benefit-related data:

• Reservation information;
• Travel dates;
• Tourism preferences;
• Information necessary for the organization of the stay.

Technical data:

• IP Address;
• Browser type;
• Navigation data;
• Cookies.

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4. Purposes of data collection

The data collected is used to:

• respond to inquiries;
• processing quote requests;
• manage bookings;
• to organize tourist services;
• communicating with customers;
• improve our services;
• ensure the security of the website;
• respect our legal obligations.

Your data is never used for purposes incompatible with those indicated.

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5. Legal basis of the processing

Personal data processing is carried out on the basis of:

• your consent when you fill out a form;
• the execution of a contract when you book a service;
• compliance with applicable legal obligations;
• the company’s legitimate interest in improving its services.

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6. Shares personal data

Your personal data may be communicated only to the parties necessary for the proper conduct of your service, in particular:

• partner tourism providers;
• hotels and accommodation;
• carriers;
• guides or escorts;
• technical service providers of the website.

We do not sell or rent your personal data to third parties.

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7. Data storage

Personal data is kept only for the time necessary for the purposes for which it was collected.

Shelf lives may vary depending on:

• the nature of the data;
• administrative and accounting obligations;
• the needs related to customer follow-up.

After these periods have expired, the data will be deleted or anonymised.

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8. Data security

KZF SARLU implements appropriate technical and organizational measures to protect your personal data against:

• unauthorized access;
• the loss;
• the fraudulent modification;
• accidental disclosure.

However, no transmission system or storage on the Internet can guarantee absolute security.

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9. Cookies

Our site may use cookies to:

• to facilitate navigation;
• analyze the use of the site;
• improve user experience;
• to measure the audience.

You can accept, refuse or delete cookies via your browser settings.

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10. Your rights regarding your data

In accordance with the applicable regulations on personal data protection, you have the following rights:

• right of access to your data;
• right to rectification;
• right to delete;
• right to restrict processing;
• right of opposition;
• right to portability where applicable.

To exercise your rights, contact us:

Email : contact@lemurian-lodge.com / contact@kombazenforest.com

Votre demande devra préciser votre identité et l’objet de votre demande.

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11. Data on Minors

Our services are not intended for minors without the authorization of a legal representative.

We do not knowingly collect personal data about children without proper consent.

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12. Links to third-party websites

Our site may contain links to external sites.

We are not responsible for the privacy practices or content of these third-party sites.

We recommend that users review their own privacy policies.

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13. Privacy Policy Change

KZF SARLU reserves the right to modify this policy in order to take into account legal, technical or organizational changes.

The updated version will be published on this page with its modification date.

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14. Contact

If you have any questions about this Privacy Policy or the use of your data:

KOMBA ZEN FOREST

SIEGE SOCIALE : Propriete dite Juliet N-2911-BO ANTANANDAVA
ADRESSE LA VILLA : Nosy Komba, Komba zen forest Lodge, 207, Nosy Be
Email : contact@lemurian-lodge.com / contact@kombazenforest.com
Phone: +261 32 24 679 38

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Last updated: 02/07/2026